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Last Revised: 25-11-2021
If you are not entirely satisfied with your purchase, we're here to help.
Products purchased from Ricolos Digital Private Limited may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Ricolos Digital Private Limited in accordance with the terms and conditions of the applicable product or service agreement (see here).
"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with GoDaddy's customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
Standard Refund Terms
Annual Plans+ - Within 30 days of the date of the transaction.
Monthly Plans*+ - Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted.
Domain Name Registrations/Renewals
1. Standard Terms
New Registration: 5 Days (120 Hours)
Auto-Renewal (one-year): 45 Days (1080 hours)
Auto-Renewal (multiple-year): 5 Days (120 Hours)
Manual Renewal: 5 days (120 Hours)
Expert Services
If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Ricolos Digital Private Limited IT Services
If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Annual Subscriptions: Non-refundable
Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.
Hosting Services
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Website Design Services
Web Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.
Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.
Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.
If no requests have been fulfilled with the Website Care or Website services, you are eligible for a refund as defined in the “Standard Refund Terms”:
Annual Plans - Within 30 days of the date of the transaction.
Monthly Plans (any plan with less than a 1-year term) - Within 48 hours of the date of the transaction.
Website Security
Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.
Products Not Eligible for Refunds
Cloud Servers
Configuration Add-Ons
Discount Domain Club (if used for purchase)
Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for), Consolidation or Monitoring
Hosting Connection paid Apps (not refundable once set up)
Merchant Accounts
Office Max Bundles
Premium Domain Names
Redemption Fees
Transfers (if successful)
Contact Info : Ricolos Digital Private Limited
Website : www.ricolos.com
Address : H. No. 67, ANANDPURI,
ROOM NO. 5 NEAR MANORAMA APATT., WEST BORING C ROAD
ANANDPURI Patna BR 800001 IN
Landline : 0612 7966 490
Mobile : +91 620 625 3737
Email ID : info@ricolos.com
Visitors : 253 IP : 3.237.16.173